What success looks like in this role:
Home office Role in Mexico.
This role involves designing and modifying business processes and IT solutions, analyzing user needs, and documenting requirements. The candidate acts as a liaison between business users and IT, recommending and implementing solutions while collaborating with cross-functional teams. They evaluate new software products, manage vendor relationships, and prepare communications on system enhancements.
Key Responsibilities
•Guide the client through joint application design sessions to collect new business requirements.
- Identify and develop use cases based on client requirements.
- Verify requirements through analysis, test, demonstration and inspection.
- Lead and analyze business processes/systems, identify inefficiencies and required controls, document procedures, and track KPI’s.
- Manage requirements through review and approval session, where project schedules, costs and duration estimates are updated and the business objectives are revisited.
- Collaborate with internal and external users/customers to elicit business concerns and develop workable solutions.
- Work with the QA team to prepare test scenarios and data.
- Document and manage business and functional requirements.
- Analyze business processes/systems, identify inefficiencies and required controls, document procedures and track KPIs.
- Collaborate with internal and external customers to elicit business concerns and develop workable solutions.
- Participate in planning initiatives, feasibility studies, cost/benefit analyses, and new systems design.
- Review user stories and acceptance criteria.
- Provide functional solution and clarification on the inter-module dependencies.
- Provide thought leadership in one of the functional areas, handle queries and competency building in respective functional area.
- Determine a project’s requirements by extracting them from business or government policies, as well as from current and future users, through interaction and research.
- Anticipate future requirements to achieve successful outcomes.
•Organize requirements into related categories to effectively manage and communicate them. •Translate business requirements into technical requirements. This includes using powerful analysis and modeling tools to match strategic business objectives with practical technical solutions.•Constrain requirements when necessary and focus on core business needs, rather than users’ personal preferences, functions related to trends or outdated processes, or other non-essential modifications.
- May lead a small team of business analysts or direct activities of others on the project depending on size and scope.
- At regular intervals in the project life cycle, safeguard and protect the business and user’s needs by verifying functionality, accuracy and completeness of the requirements against the original documents. Safeguarding minimizes risk by ensuring requirements are being met before investing further in system development.
- Emphasize simplicity and ease of use at all times, especially in implementation.
•Identify and avoid extraneous activities that do not solve the problem or help reach the objective.
- In application maintenance, the focus is on preventing and correcting defects; enhancements, or making changes to increase the value provided by the system.
You will be successful in this role if you have:
Key Qualifications
- Requires a minimum of 5 years of related experience with a Bachelor’s degree.
Bilingual (Spanish and English). Excellent communication skills in both languages.
Communication and Client-focused, resourceful, taking initiative, pro-active .
Ability to define business requirements to provide recommendations and solutions for complex problems through data analytics.
Able to understand and explain data, trends and patterns . Develop metrics, collect data, analyze data to identify root cause, measure performance against process requirements .
Ability to develop and maintain good working relationships with teams and internal work groups .
Ability to work with extremely minimal supervision and have an affinity for team-based action planning .
Ability to create visualization s and high-level models that can be used in future analysis to extend and mature business capabilities . (Power BI)
Flexibility to work extended work schedules as required .
Aptitude for quick learning of technical and procedural topics .
ITIL Certification ( preferred)
#LI-AO1
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